Special Services Concierge at Winston Flowers

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer relationship management, Sales, Verbal communication, Interpersonal skills, Event planning, Customer service, Troubleshooting, Microsoft Office, Floriculture, Horticulture, Design, Time management, Lead generation, Client relations

Industry

Retail

Description

Description ob description: Job Overview As a critical member of the Design Studio Client Services team, the Special Services Concierge assists our elite level clients with product selection, questions and specific requests. We look for candidates with a high level of energy, who can work independently, are self-motivating and thrive in a fast-paced, creative environment that provides support, resources, and rewards for excellence and achievement. Responsibilities Utilize Customer Relationship Management process to create custom presentations for special events, VIP and corporate clients during telephone calls, ranging from gift items to florals for small and large events Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely delivery Foster existing client relationships and drive sales by partnering with Account Executive and Design teams to ensure that execution exceeds client expectations Identify and grow leads for future sales opportunities from client calls and communicate to other departments as appropriate Responsible for follow-up inquiries to clients to confirm 100% satisfaction Candidate Attributes Previous sales experience is required; experience in retail, hospitality, event planning or catering is preferred Exemplary verbal communication and interpersonal skills, with a high level of enthusiasm and self-motivation Ability to work independently, listen attentively and respond effectively to concerns Demonstrated ability to exceed established goals and anticipate client needs, combined with exceptional follow-through skills Proficiency in Microsoft Office applications is required Previous professional or personal experience in floriculture, horticulture, and/or design is a plus but not required Other Flexible work schedule required to meet business needs, including weekend availability Peak business periods will require extended work days and work weeks Job Type: Full-time Benefits: 401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Parental leave Retirement plan Vision insurance Application Question(s): Do you have any high end hospitality sales experience? Ability to Commute: Boston, MA 02118 (Preferred) Ability to Relocate: Boston, MA 02118: Relocate before starting work (Preferred) Work Location: In person

Responsibilities

The Special Services Concierge assists elite clients with product selection and custom presentations for events while managing internal processes to ensure timely delivery. They are responsible for fostering client relationships, driving sales, and ensuring 100% client satisfaction through effective follow-up.