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Special Services Team Lead - WI at Verida Inc

Villa Rica, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Scheduling, Quality Control, Customer Service, Professional Communication, Typing, Operational Monitoring

Industry

Transportation Programs

Description

LOCATION:ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Assist the Supervisor in the operation in accordance with policies and procedures. Ensure smooth operation during shift. ESSENTIAL FUNCTIONS: * Monitor the operation in accordance with policies and procedures. * Train and coach members. * Responsible for shift schedule to include, workstation assignments/rotations. * Coordinate production startups, shutdowns, and changeovers. * Schedule and conduct shift meetings. * Responsible to meet shift goals. * Responsible for quality control. Make adjustments as necessary during the shift to maintain compliance with specifications. * Operate within standard operating procedures (SOPs). * Handle escalated calls with members and provide resolution. * Communicate with Supervisor * Ensure a clean and safe work area * Complete shift paperwork * Assist in the assigned department as necessary * Other duties as assigned. QUALIFICATIONS REQUIRED: * Basic reading, writing, and arithmetic skills are required. * Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. * Work requires a willingness to work a flexible schedule. MINIMUM REQUIRED EDUCATION: * High school diploma or equivalent.

Responsibilities

Assist the supervisor in managing shift operations, including scheduling, training, and coordinating production startups and shutdowns. Ensure quality control compliance and handle escalated member calls to provide resolution.