Specialised Managerial Consultant at Kaelo

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guidance, Support, Coaching, Managerial Assessments, Formal Referrals, EAP System, Telephonic Counselling, Leadership Skills, Management Skills, Soft Skills, Computer Applications, Customer Service Principles, Call Centre Telephony, Data Entry, Typing Skills, Administration Skills

Industry

Insurance

Description

Company Description About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes. Job Description The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme. Further to this the Managerial Consultant will be responsible for managing formal referrals. SPECIAL REQUIREMENTS Conducting managerial assessments when managers formally refer employees into the EAP Providing feedback, guidance, coaching and support to the manager during the formal referral process Provide managers with tools and techniques when dealing with difficult employees Assist managers in dealing with the various challenges related to their managerial roles Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles. Log case notes on all interactions with clients on the EAP system. Qualifications PERSON DETAILS: WORK EXPERIENCE REQUIRED Minimum of 5 years EAP or related counselling experience PREFERRED Telephonic counselling experience EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED Qualified social worker, psychologist or registered counsellor Registered with the relevant professional body PREFERRED TECHNICAL SKILLS OR KNOWLEDGE REQUIRED Proficient in relevant computer applications Required language proficiency Knowledge of customer service principles and practices Knowledge of call centre telephony and technology Good data entry and typing skills Knowledge of administration skills and processes PREFERRED Some experience in a call centre or customer service environment Additional Information PERSONAL ATTRIBUTES : COMPETENCIES Accountability Communication Business writing skills Efficient and effective mindset Planning and organisation Resilient and adaptive Self-development Significance and values oriented Ethical

Responsibilities

The Specialised Managerial Consultant will deliver quality guidance, support, and coaching to managers of Kaelo Lifestyle clients participating in the program, while also managing formal referrals. This includes conducting managerial assessments, providing feedback, and assisting managers with challenges related to their roles, leadership, and soft skills.