SPECIALIST 1, PEOPLE DATA – TIME & ATTENDANCE

In this role, you will join a fast-paced People Services and Solutions team responsible for the day-to-day timekeeping and attendance operations for the United States.
We are looking for a candidate who enjoys helping employees and appreciates the importance of data quality as it relates to the timekeeping and attendance process.
This role will be responsible for ensuring the accuracy and completeness of all time entry transactions and reporting, OT analysis, time exemption analysis and troubleshooting.
A successful team member will be extremely analytical, detail-oriented, flexible with continuous process/system changes, and possess a problem-solving mindset.
This role will contribute to a forward-thinking People Services and Solutions team, developing best practices and adding value through process and technology improvements. It is part of a global organization that supports the workplace of the future.

QUALIFICATIONS

• Must possess a strong attention to detail with the ability to analyze and problem solve
• The ability to multi-task and manage competing priorities under time constraints
• Excellent communication skills, both written and verbal, with the ability to effectively address all levels within the organization
• Ability to work independently with minimal direct supervision
• Ability to collaborate with a team, ensuring other members of the timekeeping team are aligned and working towards a collective goal
• Proven ability to demonstrate a high level of professionalism in dealing with confidential and sensitive information
• Knowledge of HR policies, practices, procedures, laws, and system tools

MINIMUM QUALIFICATIONS

• High School Diploma/GED required
• A minimum of two years of experience in timekeeping or payroll
• Extensive experience with Kronos and UKG required. Workday experience preferred.

• Performs transactional and administrative tasks related to the editing and verification process of the hourly workforce’s daily time punches
• Analyzes time keeping and attendance data on an on-going basis to identify potential for missing, incomplete or erroneous data
• Runs and reconciles various timekeeping and attendance reports
• Ensures time entry compliance with both payroll and the complex workforce policies and procedures which can vary by location and group
• Validates and confirms time detail interfaces are ready to be run for processing each pay period for both FTE workforce and agency / temporary workforce
• Coordinates with the on-site stakeholders such as people leaders and the local People team on employee pay/time/attendance discrepancies
• Enhances the overall People Experience by driving customer satisfaction through expert guidance and timely resolution of cases and queries
• Resolves queries (‘tickets’) raised in ServiceNow (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs)