Specialist 2, Customer Operations(Consumer) at Sandisk

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Customer Service, Data Analysis, Communication Skills, Interpersonal Skills, Detail-Oriented, Problem Solving, Team Player, Microsoft Office Suite, Revenue Management, Order Management, Supply Chain Management, Logistics, Quality Assurance, Customer Relationship Management, Bilingual

Industry

Semiconductor Manufacturing

Description

Company Description Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. Job Description We are seeking a Specialist 2, Customer Operations • Revenue to join our dynamic team in Shanghai, China. In this role, you will be responsible for optimizing revenue streams while ensuring exceptional customer service. The ideal candidate will combine strong analytical skills with a customer-centric approach to drive business growth and enhance customer satisfaction. Manage customer purchase orders (PO), backlog, shipments, and return material authorization (RMA) requests on a daily basis. Conduct regular backlog misalignment analysis and coordinate supply to meet customer request dates dock date (CRD). Monitor and resolve daily exception reports, including timely hold releases and follow-ups with EXW customers to ensure prompt pickups. Collaborate with supply and execution teams to manage customer pull-in and push-out requests. Address and resolve customer inquiries and issues effectively, providing timely and appropriate solutions to maintain high customer satisfaction. Partner with cross-functional teams to ensure monthly linearity in order booking and shipments, supporting the business unit’s (BU) monthly linearity targets. Monitor supply and shipment risks to prevent revenue loss near quarter-end, and support internal audit processes for revenue recognition. Work closely with teams across BU, Sales, Supply Chain, Logistics, Engineering, and Quality Assurance to optimize the Order-to-Cash process. Qualifications Bachelor's degree in Business Administration, Finance, or related field 1-2 years of experience in customer operations or revenue management Proven track record of meeting or exceeding revenue targets Advanced skills in data analysis and Microsoft Office Suite (Excel, PowerPoint, Word) Strong team player and with outstanding communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders Detail-oriented with a strong focus on accuracy and quality Ability to work in a fast-paced environment and manage multiple priorities Fluency in English and Mandarin Chinese is required, Korean language proficiency is a plus. Additional Information Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Responsibilities

The Specialist 2, Customer Operations will manage customer purchase orders, backlog, shipments, and RMA requests while optimizing revenue streams. This role involves collaborating with various teams to ensure customer satisfaction and support business growth.