Specialist 3, Customer Operations (Key Account) at Sandisk

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Support, Supply Chain Planning, Order Fulfillment, Forecasting, ERP, Interpersonal Skills, Microsoft Office, Problem Solving, Communication, Logistics, Finance, Operational Optimization, Demand Management, Customer Service, Analytical Skills

Industry

Semiconductor Manufacturing

Description

Company Description Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. Job Description We are seeking a highly skilled Specialist 3, Account Management to join Sales Operations team in Shanghai, China. In this role, you will be responsible for managing China Cloud accounts, ensuring customer satisfaction, and achieving Qtrly revenue target. Sales Operations account management --> Order to Cash & customer support Weekly meeting with customer and sales managing forecast, inventory; Analyze customer’s demand and request for supply allocation to close Customer’s demand & Sales Forecasts gaps. Work with sales team to bring in the right Qty and mix of supply to support the Sales Forecast Validate and process orders in ERP system, daily review backlog and ensure smooth delivery & timely supply arrival into the HUBs or arrival into customer directly; Maintain Demand VS supply report and Liaise with supply chain planning team to secure supply and manage customer pull-in, push-out requirements; Ensure Weekly & Monthly & Quarterly Volume Targets are met. Deal with day to day customer enquiry and escalation and work with internal teams to address the customer concerns; Keep minimum WOS targets; Operational model optimization: Arrange shipment on most cost efficient modes – e.g. Trucking/Ocean. Encourage full pallet to ship to customers; Monitor Risk of Loss lag days to avoid Revenue recognition reversal; And arrange direct shipment for revenue recognition purpose; Support Customer’s EDI requirements. Link up logistics team, SAP teams to work on it. Support finance team to deal with customer payment issues Reporting management, including cash plan, Demand VS Supply outlook, shipment report, etc Sales Operations account management --> Finance & legal support New customer set up, New hub set up Cope with internal audit process for quarter end revenue recognition testing; Billing corrections & disputes disposition together with finance Update of customer Sold To & Ship To Provide operational inputs/suggestions during customer contract review Qualifications Bachelor degree or above; Min 3 years account management/order fulfillment/customer service/supply chain planning experience in the electronic industry (semiconductor, Storage, IT etc.); Experience working with famous OEM brands is a plus; Good understanding of the diversified business models of storage industry and familiar with the various operational models behind (e.g. direct sales, distribution, VMI, Consignment etc) Capable of quickly analyzing and resolving complicated business issue; A result-driven team player and solution provider; Able to work under dynamic business environment with pressure; Good interpersonal skills; Excellent at Microsoft Office application (e.g. Excel) and ERP (Oracle/SAP); English & Mandarin communication capability both verbal and written is a must; Additional Information Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Responsibilities

Manage China Cloud accounts, ensuring customer satisfaction and achieving quarterly revenue targets. Validate and process orders, maintain demand vs supply reports, and address customer inquiries and escalations.