Specialist 3, Customer Operations at Western Digital

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Supply Chain Coordination, Order-to-Cash, Demand Planning, Revenue Management, ERP Systems, EDI, VMI, SAP, Oracle, MS Office, Analytical Skills, Cross-functional Collaboration, Problem Solving, Project Management, AI-enabled Operations

Industry

Computer Hardware Manufacturing

Description

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future. Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too. We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands. Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data. Job Description Specialist 3, Customer Operations Job Summary The Customer Operations oversees end-to-end account operations, supply chain coordination, and revenue tracking. This role ensures seamless customer onboarding, demand-supply alignment, and resolution of customers’ requests while driving process efficiency and compliance. Job Description 1. Customer Ops Account Management - Manage customer onboarding process. Work with internal teams to set up EDI, VMI hub, etc. - Oversee order booking, rescheduling (pull-ins/push-outs), backlog maintenance (pricing, credit blocks, ship date, etc), shipment and RMA (Return Merchandise Authorization) process. - Full Order-to-Cash involvement - Update supply commits, ASN (Advanced Shipping Notice) to customers. - Resolve customer queries and escalations. - Track qualification status, manage supply disposition for quality incidents/stop-ship scenarios. - Regular meeting with customers, customer QBRs, supply chain workshops, etc 2. Demand, Allocation & Supply Management - Monitor customer forecasts, track RFQ/SFT updates, and drive quarterly/monthly supply planning against sales targets. - Share supply status with stakeholders. 3. Revenue Management - Drive ship linearity, update revenue tracking reports, and resolve issues impacting revenue (e.g PO delays, quality concerns). - Conduct quarterly Incoterm compliance checks. 4. Systems & Process Optimization - Utilize ERP systems, customer portals, and central planning tools to streamline operations. - Identify process gaps and implement improvements for workflow efficiency. 5. AI enabled operations, eg: AI assisted reporting, automation & productivity tools, etc 6. Project Management: Cross- functional Tracking &follow-up Qualifications Bachelor’s degree in Supply Chain, Business, or related field. 2~10 years in customer operations, account man4agement, supply chain roles in the industry of Semiconductor, etc; Experience with MNC will be a preferable plus; Fluent in English (written and verbal) for daily communication, reporting and documentation, proficiency in Japanese will be a plus. Proficiency in ERP systems (e.g., SAP, Oracle), central planning, EDI/VMI platforms, and MS Office Strong analytical, Willingness to learn, problem-solving, cross-functional collaboration abilities, Resilience under pressure, Driving results. Additional Information Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected]. Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Business Function: Customer Operations Work Location: Shanghai Sales Office--LOCATION-3-337

Responsibilities

Oversee end-to-end account operations, including customer onboarding, order-to-cash processes, and supply chain coordination. Manage demand-supply alignment and revenue tracking while optimizing operational workflows through ERP systems and AI tools.