Specialist, Account Management at Delivery Hero

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Client relationship building, Upselling, Cross-selling, E-commerce, Revenue management, Project management, Data analytics, Critical thinking, Problem solving, Negotiation, B2B sales, Communication skills, MS Office, Salesforce

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Specialist, Account Management – Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise. The Account Management department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth. Responsibilities include, but are not limited to: Manage and expand relationships with existing restaurants and proactively identify further new business opportunities. Monitor accounts and identifying upsell and cross-sell opportunities Develop sound strategic marketing plans and ensure consistent growth for the client’s business Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function. Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. Collaboration: Collaborate with other departments & stakeholders and provide feedback and identifying industry trends Account Manager will be the main point of contact in all matters relating to client’s concerns & needs Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration Collaborate with various stakeholders to ensure project delivered timely Collaborate with internal departments to facilitate client need fulfillment Qualifications 2-3 years’ experience within a client management role preferable Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce Exceptional verbal and written communication skills. Ability to collect, track, and analyze large amounts of data. Adaptability and strong problem-solving skills. Outstanding knowledge of MS Office Knowledge in Salesforce is a plus Ability to speak in other languages would be an added advantage Key Competencies: Account Management Client Relationship Building Upselling/Cross-Selling E-Commerce Revenue Management Project Management Data Analytics Critical Thinking/Problem Solving/Negotiation Additional Information What We Offer A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities!

Responsibilities

Manage and expand relationships with existing restaurant partners while identifying new business opportunities to ensure sustainable growth. Collaborate with internal departments to monitor account performance and ensure client needs are met according to operational standards.