Specialist Advanced Customer Service Location at LEONI

Casablanca, Casablanca-Settat, Morocco -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Order Processing, Logistics Management, Communication, Teamwork, Conflict Management, Change Management, Self Organization, Motivation, Resilience, Lean Manufacturing, Continuous Improvement, Hoshin Kanri, Social Sensitivity, Target Orientation, Result Orientation

Industry

Motor Vehicle Manufacturing

Description

Description de l'entreprise LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 85,000 employees in 23 countries and generated consolidated sales of EUR 5 billion in 2024 Description du poste Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues Processes customer orders, analyzes customer schedules against agreed contracts, Inc. Capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country Gathers and shares information regarding customer production program Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency Measures are not sufficient Manages customer packaging Manages customer logistics complaints Qualifications Level of Education: Master’s degree (BAC+5) Branch Of Study: Supply chain management, Logistics management. Experience: 2 Years. Language: French and English are mandatory Social competences: Communication /Social &intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self organization/Conflict management / Teamwork Professional competence: Master the Lean Manufacturing, Hoshin Kanri & Continuous ImprovementTechnique Informations complémentaires Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte. LEONI traite les données relatives à votre candidature dans un système informatique uniforme au sein de l'entreprise et fait appel à des prestataires de services étrangers. En envoyant votre candidature, vous acceptez cette procédure. LEONI garantit le respect de la protection des données. LEONI Wiring Systems Ain Sebaa S.A.

Responsibilities

The specialist monitors customer satisfaction and coordinates actions for value chain issues. They process customer orders and ensure the availability of finished goods to meet customer demand.