Specialist Advanced Customer Service Location at LEONI

Casablanca, Casablanca-Settat, Morocco -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supply Chain Management, Logistics Management, Order Processing, Customer Satisfaction, Production Scheduling, Capacity Management, Emergency Measures

Industry

Motor Vehicle Manufacturing

Description

Company Description LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses. We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions. Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together. And we are looking for you. Job Description Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country Gathers and shares information regarding customer production program Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency Qualifications Level of Education: Master’s degree (BAC+5) Branch Of Study: Supply chain management, Logistics management. Experience : 2 Years. Language : French and English are mandatory Additional Information A competitive and tariff-based Salary. Growing both professionally and personally by means of the various learning and training activities of the LEONI academy An Open , tolerant and diverse work environment People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. LEONI Wiring Systems Ain Sebaa S.A.

Responsibilities

Manages day-to-day customer service for selected customers, coordinating operations between various stakeholders. Monitors customer satisfaction and addresses any deviations in the value chain.