Specialist, AI Transformation at RHB Banking Group

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Transformation, Process Mapping, Stakeholder Engagement, Proof of Concept, Project Management, Change Management, Continuous Improvement, Research, Validation, Business Case Development, Peer Analysis, Implementation, Communication, Problem Solving, Listening, Analytical Thinking

Industry

Financial Services

Description

Support squad lead in delivering AI based transformation for the bank. Carry out end to end process transformation workshop to identify pain points and AI based use cases to improve customer journey. Draw As – Is and To – Be process maps. Carry out peer analysis and relevant research prior to engaging with stakeholders to firm up pain points and solutions. Work with stakeholders to carry out validation of POC for identified use cases, firm up business case and work with various stakeholders to present in various committees. Post POC, work on implementation by liaising with various stakeholders and realize identified benefits. Be patient and good listeners to narration of pain points by various stakeholders. Validate assumptions, narrations and pain points Liaise with solution providers within / external to RHB to identify and propose solutions to stakeholders Drive to conclusion basis on assumptions and convert ideas to actions as agreed with stakeholders. Initiate, run, manage and track project (at various stages) started as a result of agreement with stakeholders to resolve identified pain points Think laterally, so that 360 deg view of process / project is obtained. Holistic impact of actions are analyzed prior implementations. Act as change / continuous improvement ambassador for the identified initiatives Aid Squad Lead, to engage and present to GMC members, SBS/SFS, SBG/SFG and BG/FG Heads on the proposed initiatives and getting the buy-in, approval and sign-off. Prepare and complete the proposal paper/memo for any proposed initiatives to secure GMC / SBS / SFS / SBG / SFG / BG / FG buy-in, approval and sign-off. Undertake other assignments as required. Work around regulatory guard rails A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.

Responsibilities

Support the squad lead in delivering AI-based transformation for the bank by conducting workshops to identify pain points and AI use cases. Work with stakeholders to validate proof of concepts and implement solutions to improve customer journeys.