Responsibilities

• Order processing and shipment registration 
• Organization of freight and customs handling, as well as import control 
• Preparation and monitoring of offers 
• Ensuring and processing billing to customers 
• Processing of special orders, as well as complaints 
• Supporting and advising the customers and agents 
• Preparation of delivery bills, customs documents, etc. 
• Monitoring appointments 
• Maintenance of statistics for performance measurement and as a basis for accounting 
• Documentation and optimization of workflows 
• Support of supervisors in projects 
• Documentation and filing of files 
• Performing general administrative tasks 

Qualifications

• Ideally 2 years of experience in air freight forwarding in an international environment
• In‑depth knowledge of customs procedures and air transport regulations
• Proficiency in German and English, both written and spoken
• Ability to work independently, with strong attention to detail and the capacity to manage priorities in a dynamic setting
• Comfortable using freight forwarding software and the MS Office Suite
• Ability to work effectively as part of a team
• Knowledge of CargoWise software would be an advantage
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