Category/Area of Expertise:Retail Support/Services
Job Requisition:447403externalUSA-NC-Salisbury
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Asset Protection (2762514)
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

POSITION SUMMARY

This role oversees and conducts internal investigations and assists in the implementation and communication of company policies and procedures related to internal & external theft/fraud, safety, and security. The incumbent will also support and educate retail associates related to Shrink, Food Safety, Workplace Safety and Front-End initiatives. This individual plays leadership role when critical incidents and workplace violence situations occur, including taking ownership of a retail location immediately following a critical incident.

Principle Duties and Responsibilities

• Provide leadership and coaching to retail in the areas of: Security, Shrink, Food Safety, Workplace Safety
• Maintain industry-standard interviewing skills, to include telephone and virtual interviewing
• Investigate internal and external theft/fraud
• Case building through the collection of all necessary evidence, timely and detailed documentation for all investigations
• Establish contacts and working relationships with various law enforcement agencies, retail partners and customers while raising awareness regarding internal and external theft/fraud
• Represent the company in court as required and remember the importance of protecting the Brand
• Fulfill requests for video and transaction data for law enforcement and state agencies
• Knowledgeable of applicable federal, state, and local regulations and industry best practices related to criminal charges and their applicability to internal and external cases
• Conduct store visits to ensure standards in the areas of physical security, shrink, and cash loss with outstanding execution and consistent delivery of our strategy
• Trusted reliable expert, who takes a leadership role when critical incidents and workplace violence situations occur. This includes taking ownership of a retail location immediately following a critical incident
• Subject matter expertise in the areas of physical security, associate safety, social engineering, de-escalation, and relationship to civic partners
• Special projects and other duties as assigned by Asset Protection Manager in support of retail

BASIC QUALIFICATIONS

• Wicklander-Zulawski certificate of training
• Proficiency in Microsoft Office Suite
• Ability to work flexible schedules and respond to incidents

PREFERRED QUALIFICATIONS

• College Degree in related field of study or business
• Certified Forensic Interviewer – CFI designation
• Investigations and case management

EDUCATION

• Bachelor’s Degree or related equivalent experience

EXPERIENCE

• 2+ years of retail management experience
• 2+ years of multi-unit Loss Prevention / Asset Protection experience in retail

SKILLS AND ABILITIES

• Public speaking and presentation
• Critical & analytical thinking
• Leading without authority
• Interviews and investigations (to include all means of evidence gathering)
• De-escalation
• Social Engineering

• Provide leadership and coaching to retail in the areas of: Security, Shrink, Food Safety, Workplace Safety
• Maintain industry-standard interviewing skills, to include telephone and virtual interviewing
• Investigate internal and external theft/fraud
• Case building through the collection of all necessary evidence, timely and detailed documentation for all investigations
• Establish contacts and working relationships with various law enforcement agencies, retail partners and customers while raising awareness regarding internal and external theft/fraud
• Represent the company in court as required and remember the importance of protecting the Brand
• Fulfill requests for video and transaction data for law enforcement and state agencies
• Knowledgeable of applicable federal, state, and local regulations and industry best practices related to criminal charges and their applicability to internal and external cases
• Conduct store visits to ensure standards in the areas of physical security, shrink, and cash loss with outstanding execution and consistent delivery of our strategy
• Trusted reliable expert, who takes a leadership role when critical incidents and workplace violence situations occur. This includes taking ownership of a retail location immediately following a critical incident
• Subject matter expertise in the areas of physical security, associate safety, social engineering, de-escalation, and relationship to civic partners
• Special projects and other duties as assigned by Asset Protection Manager in support of retai