Specialist / Assistant Manager – Communication & Coordination at Palmpay Limited

Dhaka, Dhaka Division, Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Stakeholder management, Regulatory compliance, Business coordination, Reporting, Documentation, Analytical mindset, Problem-solving, MS Office, Presentation skills, Interpersonal skills, Strategic planning

Industry

Financial Services

Description

About PalmPay PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services. Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list. Job Overview Specialist / Assistant Manager– Communications & Coordination will support the Executive Director’s Office in managing communications and coordination with regulators, banking partners, financial institutions, fintech partners, and strategic stakeholders. The role ensures smooth information flow, timely correspondence, and effective engagement with external parties, acting as a key communication bridge between the Executive Director’s Office and the organization’s external stakeholders. Key Responsibilities 1. Regulatory & External Communications • Facilitate communications with regulators, partner banks, and financial institutions on behalf of the Executive Director’s Office. • Draft, review, and manage regulatory submissions, responses, and correspondence. • Ensure timely follow-up and tracking of regulatory queries, approvals, or requests. 2. Business & Partnership Coordination • Support engagement with fintech partners, strategic business partners, and corporate clients. • Coordinate meetings, calls, and workshops with external stakeholders. • Assist in managing partnership agreements, communications, and collaborative initiatives. 3. Internal Coordination & Liaison • Act as a bridge between the Executive Director’s Office and internal departments for smooth information flow. • Collaborate with Compliance, Legal, Operations, and Product teams to ensure timely and accurate communication with external stakeholders. • Track and manage action items from meetings, escalations, and stakeholder communications. 4. Reporting & Documentation • Maintain a record of all communications, correspondences, and stakeholder interactions. • Prepare reports, updates, and briefs for the Executive Director. • Assist in the preparation of presentations, proposals, and strategic communication materials. 5. Process Improvement • Identify areas for improving communication workflows and stakeholder engagement processes. • Implement best practices for structured follow-ups, documentation, and reporting. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Finance, Communications, or related field; Master’s preferred • Experience: 3–5 years in communications, corporate coordination, or regulatory liaison roles, preferably in fintech, banking, or financial services Skills • Excellent written and verbal communication skills • Strong interpersonal and stakeholder management abilities • Attention to detail and ability to manage multiple priorities • Analytical mindset and problem-solving skills • Proficiency in MS Office, documentation, and presentation tools

Responsibilities

The Specialist/Assistant Manager will support the Executive Director’s Office by managing communications and coordination with regulators, banking partners, and strategic stakeholders. They are responsible for drafting regulatory submissions, facilitating business partnerships, and ensuring smooth information flow across internal departments.