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Specialist / Asst Manager - Customer Success at ACKO
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Health Insurance, Motor Insurance, Group Policies, Claim Documents, TPA Processes, Insurer Coordination, Communication Skills, Follow-Up Discipline, MS Excel, Problem-Solving, Customer-First Approach

Industry

technology;Information and Internet

Description
Roles & Responsibilities Manage end-to-end servicing for Health and Group Health policies, ensuring seamless customer experience. Verify claim documents, identify missing requirements, and ensure accurate and timely submission to insurers/TPAs. Manage enhancement requests and maintain timely, clear communication with TPAs, hospitals, and internal teams. Support hospitalization cases, including admissions, emergency approvals, coordination during treatment, and discharge processing. Coordinate additions, deletions, corrections, and card issuance for group policies in alignment with client HR and insurer/TPA teams. Work closely with Claims, TPA, Ops, and other internal teams to resolve pending issues and facilitate faster resolution. Handle and resolve queries and grievances raised by employees, HR teams, and customers within defined TAT. Provide clear guidance on required documents, claim processes, and policy coverage to ensure transparency and customer confidence. Required Skills & Competencies Strong knowledge of health insurance, motor insurance, and group policies. Hands-on experience with claim documents, endorsements, TPA processes, and insurer coordination. Excellent communication skills—email, call, and client-facing interactions. Strong follow-up discipline and ability to work within strict TATs. Good MS Excel skills and experience managing MIS data. Problem-solving mindset and customer-first approach.
Responsibilities
Manage end-to-end servicing for Health and Group Health policies, ensuring a seamless customer experience. Support hospitalization cases and coordinate with various teams to resolve issues and facilitate faster resolutions.