OVERVIEW

Trimac isn’t just a transportation company; it’s an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

QUALIFICATIONS

• High School Diploma
• Post secondary education is an asset
• Previous experience in billing, invoicing, or accounts receivable, preferably in the transportation or logistics industry is preferred
• Strong analytical skills and attention to detail.
• Exceptional communication skills—written and verbal
• A high degree of empathy, patience, and emotional intelligence when resolving issues.

• Works independently to accurately generate customer invoices and associated driver pay
• Runs daily reports to audit, analyze, and verify the accuracy of billing and driver pay
• Resolves billing discrepancies by collaborating with Operations and Sales, and other internal teams; escalates discrepancies to Billing Supervisor as needed
• Conduct account reconciliations and manage billing adjustments

Support and execute no-touch efficiency efforts for batch bill and batch pay

• Provide support in customer billing inquiries, ensuring timely and professional resolution.
• Escalate exceptions to identify process improvement opportunities and proactively implement solutions that enhance billing accuracy and efficiency.
• Monitor billing system performance and escalate any issues impacting billing operations.
• Adhere to compliance standards and participate in internal and external audits as required.