Specialist, Business Capability Team Analysis at Nationwide
Columbus, OH 43215, USA -
Full Time


Start Date

Immediate

Expiry Date

20 Jul, 25

Salary

0.0

Posted On

20 Apr, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Critical Thinking, Communication Skills, Developers, Process Automation, Analytical Skills, Retirement Solutions, Business Knowledge

Industry

Information Technology/IT

Description

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This exciting role will be as a Business Product Analyst supporting our NF Service Automation efforts across Nationwide Financial. This role will be helping to drive requirements and business analysis for Robotic Process Automation (RPA) to our Business Automation teams through Citizen Process Automation (CPA). As a Business Product Analyst, you will have the opportunity to help blend business process knowledge & experience with technology to drive transformative change to our members and associates in Annuity, Life, Retirement Solutions, and Corporate Solutions.

Key Responsibilities

  • Responsible for partnering with business leaders and associates to better understand their automation needs & opportunities.
  • Perform business process analysis and capture findings and requirements to support delivery of automation technologies, particularly for Citizen Process Automation (CPA) and Robotic Process Automation (RPA) efforts.
  • Helping to support the intake, governance, and prioritization process for automation opportunities. This includes Citizen Process Automation (CPA), and Robotic Process Automation (RPA).
  • Support Automation Opportunity Management through opportunity mining technologies and data analysis to identify the next best opportunity for delivery.
  • Participate in project delivery meetings and help to provide & track status updates to the project team and leadership.
  • Accountability to identify and help understand dependencies across projects, releases and other automation efforts as needed.
  • Collaborate, partner and communicate with various business leaders, project/product team members, and align with the Agile Leader, delivery leaders, and the team on delivery.
  • Support creation of delivery roadmaps and help to align expectations with key business & technology stakeholders.

Role Required Skills

  • Understanding on automation concepts and technologies.
  • Critical Thinking and strong business analytical skills.
  • Self-motivated and ability to work independently to identify actions needed to deliver goals & objectives.
  • Passion for results and helping to drive business outcomes forward across our shared capabilities.
  • Strong relationship management & communication skills supporting business & technology stakeholders.
  • Ability to coordinate and collaborate with business SMEs and Impact Managers to understand business needs and help translate into technology opportunities.
  • Ability to understand and partner with Technology leaders and the development team (Technology Analysts, Developers, Test Analyst, Agile Leader, SEPM, SEL, etc)

Additional Desired Skills

  • Business knowledge and experience supporting Annuity, Life, Retirement Solutions and Corporate Solutions
  • Experience working with and presenting to business leaders
  • Experience working with automation technologies such as Robotic Process Automation, or NEVA

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Role will be filled in Columbus Ohio and current remote associates will also be considered.
Internal Use Only: F4 Pay Band

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Job Description Summary
Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you’re passionate about fueling growth, driving improvement and solving needs in a way that haven’t yet been imagined, then Nationwide’s Business Capability Team may be the place for you!
As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.
You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You’ll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.
Job Description

Key Responsibilities:

  • Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work.
  • Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.
  • Consistently reviews KPIs that measure effectiveness of the product and journey with customers. Provide insights to Business Capability Manager on areas of opportunity and/or focus.
  • Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.
  • Keeps up on the latest industry trends as well as customer needs and behaviors.
  • Continually leverage technical skills and expertise and teach/train less experiences team members.
  • Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives.
  • Execute design and development on business configurable tools where applicable in support of operational partners.

May perform other responsibilities as assigned.
Reporting Relationships: Reports to Director/AVP.
Typical Skills and Experiences:
Education: Bachelors degree in business, IT or related field with advanced degree preferred.
Experience: Typically, 5 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions. Experience executing in an agile environment, product-centric principles and managing mid-level initiatives.
Knowledge, Abilities and Skills: Sound knowledge of insurance industry, agile planning practices and customer design principles. Ability to analyze quantitative and qualitative information and summarize for consumption by all levels. Ability to develop recommendations and influence the strategic vision and multi-year roadmap. Strong business process design skills and ability to communicate findings in a clear and concise manner. Ability to work interpedently and manage intermediate to advanced tasks that span different subject matters. Strong oral and written communication skills are crucial.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not eligible (Exempt)
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,
click here
.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Responsibilities

Key Responsibilities

  • Responsible for partnering with business leaders and associates to better understand their automation needs & opportunities.
  • Perform business process analysis and capture findings and requirements to support delivery of automation technologies, particularly for Citizen Process Automation (CPA) and Robotic Process Automation (RPA) efforts.
  • Helping to support the intake, governance, and prioritization process for automation opportunities. This includes Citizen Process Automation (CPA), and Robotic Process Automation (RPA).
  • Support Automation Opportunity Management through opportunity mining technologies and data analysis to identify the next best opportunity for delivery.
  • Participate in project delivery meetings and help to provide & track status updates to the project team and leadership.
  • Accountability to identify and help understand dependencies across projects, releases and other automation efforts as needed.
  • Collaborate, partner and communicate with various business leaders, project/product team members, and align with the Agile Leader, delivery leaders, and the team on delivery.
  • Support creation of delivery roadmaps and help to align expectations with key business & technology stakeholders

Role Required Skills

  • Understanding on automation concepts and technologies.
  • Critical Thinking and strong business analytical skills.
  • Self-motivated and ability to work independently to identify actions needed to deliver goals & objectives.
  • Passion for results and helping to drive business outcomes forward across our shared capabilities.
  • Strong relationship management & communication skills supporting business & technology stakeholders.
  • Ability to coordinate and collaborate with business SMEs and Impact Managers to understand business needs and help translate into technology opportunities.
  • Ability to understand and partner with Technology leaders and the development team (Technology Analysts, Developers, Test Analyst, Agile Leader, SEPM, SEL, etc

Key Responsibilities:

  • Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work.
  • Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.
  • Consistently reviews KPIs that measure effectiveness of the product and journey with customers. Provide insights to Business Capability Manager on areas of opportunity and/or focus.
  • Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.
  • Keeps up on the latest industry trends as well as customer needs and behaviors.
  • Continually leverage technical skills and expertise and teach/train less experiences team members.
  • Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives.
  • Execute design and development on business configurable tools where applicable in support of operational partners
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