Specialist, Business Operations Development

at  MediSystem Pharmacy Limited

KEY ACCOUNTABILITIES

• Provide second level support to the MediSystem pharmacy locations with respect to new and existing pharmacy systems
• Work with enterprise support teams to provide business context to guide implementation procedures/workflow/applications and how it relates to ongoing technical support
• Business member owning the user acceptance testing around proposed system enhancements/changes
• Review and summarize feature release notes as it pertains to pharmacy management system(s), such as Kroll
• Prepare internal communications in a clear, concise, timely fashion to inform critical stakeholders of system changes and obtain approvals as required
• Business SME for projects that influence pharmacy systems and current/future operational workflow
• Collaborate with technical stakeholders (internal and external) to solution, validate and implement sound and sustainable end-to-end functional infrastructure designs
• Participate in systems projects, ensuring that functional design and delivery solutions meet business requirements
• Review, action, and timely resolve testing defects across Functional User Acceptance Testing (FUT), System Integration Testing (SIT) and User Acceptance Testing (UAT) environments related to Performance and Systems Testing.
• Provides implementation support during warranty periods for pharmacy systems
• Provide feature demos to the Business for pharmacy management systems
• Collaborate with business and technical teams to maintain and modify configurations settings for pharmacy management systems
• Create robust functional design documentation
• Work cross functionally with the enterprise team to develop, evaluate and deploy Kroll Workflow, Pricing Co-pay, Configuration changes within the confines of the current application
• Support ongoing activities for pharmacy systems, including quotes, configuration changes, testing new releases and explore new functionality
• Vet system enhancement requests and adapt current functionality within business applications to satisfy the needs and objectives of the business
• Collaborate with internal and external cross-functional teams to schedule, deploy and validate system changes inside or outside of business hours as required

WHY THIS ROLE IS IMPORTANT?

Title: Specialist, Business Operations Development
Location: In-person at 75 Lesmill Rd, ON M3B 2T8 North York (MediSystem Head Office)
Reporting to: Manager, Systems, Analytics, and Reporting

ABOUT THE ROLE

The Specialist will collaborate with cross functional teams in the design and implementation phases of new business platforms, systems, and programs to ensure that they are effectively operationalized. This colleague will support and be a subject matter expert in data maintenance of existing systems, improve and implement operational policies, procedures, and pharmacy workflow. The Specialist will also collaborate with enterprise technical support teams to address escalations and validate requests pertaining to system changes and updates.
This role will have responsibilities that may fall outside of regular business hours as required based on business needs.

TYPE OF ROLE:

Regular
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