Specialist, Carrier Claims at Belnick, LLC

Canton, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Carrier Claims Management, Customer Service, Logistics, Case Management, Microsoft Office Suite, Analytical Skills, Problem-solving, Written Communication, Verbal Communication, Organizational Skills, Attention To Detail, Relationship Building

Industry

Furniture and Home Furnishings Manufacturing

Description

Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities. About the Role: The Carrier Claims Specialist is responsible for managing and resolving freight-related issues involving carriers and third-party logistics (3PL) partners after shipments leave distribution centers. This role serves as a key liaison between internal teams, customers/dealers, and external carrier partners to ensure timely and accurate resolution of carrier-related damages, delays, loss claims, and service failures. Responsibilities/Expectations: * Provide high-quality customer service by resolving standard carrier-related claims (damage, shortage, delays, misroutes) * Serve as a point of contact for customers/dealers regarding carrier issues, ensuring timely follow-up * Review claims documentation for completeness and accuracy for submission and resolution * Maintain assigned case queues and meet established turnaround times and service level expectations * Communicate proactively and professionally via email and phone systems * Work within established processes and guidelines to resolve claims efficiently * Partner with internal teams (warehouse, transportation, customer support) to gather and contribute required information * Escalate complex or high-impact carrier issues as needed * Assist in identifying recurring issues and trends * Required Skills/Abilities: * Strong verbal and written communication skills * Ability to follow defined processes and procedures * Strong attention to detail and organizational skills * Ability to manage multiple tasks and meet deadlines * Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Teams) * Ability to build effective working relationships internally and externally * Analytical and problem-solving skills Preferred Experience: * 1–3 years of customer service, claims, or logistics experience * Experience working with case management Physical Requirements: * Prolonged periods of sitting and working on a computer * Must be able to lift 15 pounds at a time Benefits * We offer a competitive benefit package that includes: * No waiting period for medical, dental, and vision benefits - Available on day one * Company-paid life insurance and employee assistance program for all employees * 401K with company match * Employee discount on Ubique Group products * Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! * Free office chair for remote employees * Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year. Ubique Group is an equal-opportunity employer. We seek to employ the most qualified individuals for all our roles.

Responsibilities

Manage and resolve freight-related issues, including damages, delays, and loss claims involving carriers and 3PL partners. Act as the primary liaison between internal teams, customers, and external carrier partners to ensure timely resolution of service failures.