Specialist, Client Operations II at BNY

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client operations, Financial services, Cash settlements, Security settlements, Relationship management, Client inquiry resolution, AI awareness, Digitalisation, Operational support, Stakeholder management

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Custody Client Operations Associate II to join Custody Client Operations, Cash and Security Settlements Team. This role is located in Manchester, United Kingdom In this role, you’ll make an impact in the following ways: * You will be responsible for the day-to-day handling of Client issues. * You will strive to assist our Clients in resolving their custody issues and inquiries. * You maintain strong relationships with Operational Teams and Service Directors for clients located in EMEA, to report client trends and needs * You will have awareness and / or experience in the field of AI / Digitalisation * You will provide guidance on internal activities and initiatives designed to improve the client experience. To be successful in this role, we’re seeking the following: * Bachelor’s degree or the equivalent combination of education * 3-5 years work experience in financial services, or similar industry is preferred At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all] Here’s a few of our recent awards: * America’s Most Innovative Companies, Fortune, 2025 * World’s Most Admired Companies, Fortune 2025 * “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

You will be responsible for the day-to-day handling of client issues and inquiries within the custody, cash, and security settlements team. Additionally, you will maintain strong relationships with operational teams and service directors to report client trends and drive improvements in the client experience.