Specialist, Client Service (Asset Servicing Japan) at BNY

Chiyoda, , Japan -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Asset Servicing, Global Custody, Relationship Management, Problem Solving, Communication Skills, Business Acumen, Data Analysis, AI Application, Generative AI, Japanese Fluency, English Fluency, Stakeholder Management, Operational Efficiency, Risk Management, JSDA Qualification

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Specialist, Client Service to join our Asset Servicing team. This role is located in Japan (Tokyo). Client Service is accountable for ensuring client satisfaction as it relates to Asset Servicing products. This position is based in Japan and is responsible for supporting the service coverage of a defined portfolio of clients across multiple segments, helping deliver a consistent, high-quality client experience for clients in Japan. The role serves as a key point of contact for clients in Japan on day-to-day and moderately complex Global Custody related service matters impacting the broader relationship and supports the execution of strategies and plans to deliver a strong client service experience across multiple platforms/products. The Specialist collaborates with clients and internal stakeholders to help align client needs with BNY’s commercial strategy. The role proactively partners with internal teams to improve service by identifying trends, themes, and opportunities, and helps ensure service delivery meets client expectations across products and services within assigned coverage. In this role, you’ll make an impact in the following ways: * Develops a strong understanding of clients’ businesses, operating models, and service needs. * Builds and maintains effective service relationships across relevant levels of clients’ organizations and supports appropriate engagement. * Supports day-to-day service delivery quality and performance for BNY’s Asset Servicing products within assigned coverage. * Executes service plans for assigned relationships and contributes to delivering strong service outcomes. * Participates in data-driven conversations with clients, operations, and product teams to align service models, expectations, and performance measures. * Supports clients in addressing and resolving operational and technical issues and helps ensure requests are tracked and executed in a timely manner. * Coordinates with internal teams and helps ensure stakeholders are familiar with and responsive to client needs. * Applies sound problem-solving skills, judgment, and experience to analyze information and resolve issues. Uses strong communication skills to deliver high-quality service to a specialized client base. * Provides assigned clients with information related to BNY products and services across lines of business and geographies, and connects clients with appropriate internal experts as needed. * Assists clients in reviewing business needs and directs them to appropriate resources at BNY. Resolves non-routine client issues or inquiries, escalating as appropriate. * Uses knowledge of client issues and needs to support business development opportunities and contributes ideas for expanded offerings for front office consideration. * Participates in internal initiatives designed to improve client experience and supports process improvements using client service best practices. * Provides support and guidance to junior team members where appropriate and contributes to a collaborative team environment. * Supports the development and implementation of procedures to help ensure client satisfaction and contributes to key client service initiatives. * Maintains familiarity with industry best practices and seeks opportunities to apply them where appropriate. * Contributes to team planning and initiatives designed to improve the overall client service experience, team productivity, and service quality. * Supports the resolution of more complex issues or inquiries from key client contacts by partnering with internal subject-matter experts. * Maintains effective relationships with internal business leaders and shares client trends and needs with management to support service priorities. * Supports service excellence across platforms within assigned coverage. * Maintains a working understanding of AI and generative AI use cases relevant to client service, client experience, and Asset Servicing operations. * Uses AI-enabled tools, data insights, and automation opportunities where appropriate to enhance service quality, responsiveness, and client outcomes. * Identifies improvement opportunities through review and analysis of client feedback, issues, and service performance, and partners with stakeholders to support enhancements. * Participates in data-driven discussions with clients, operations, and product teams to help create efficient service models and aligned expectations. * Maintains awareness of commercial considerations for assigned relationships and escalates risks or opportunities as appropriate. To be successful in this role, we’re seeking the following: * Consistently acts with integrity and a desire for excellence, with a clear sense of personal responsibility. Treats all colleagues, internal and external, with respect and proactively fosters teamwork. * Good understanding of the markets, jurisdictions, and industry drivers relevant to assigned clients. * Understands client needs and helps align these to BNY products and services. * Strong presentation and communication skills, both oral and written. * Self-motivated and proactive, with the ability to work effectively as part of a team and respond well in high-pressure situations. * Communicates effectively, including writing internal summaries, presentation materials, and status reports. * Good knowledge of the industry and competitive landscape in the APAC region as applicable to Asset Servicing. * Good knowledge of asset servicing products. * Experience working in a global financial institution and navigating complex operating models is preferred. * Solid business acumen, with the ability to articulate client needs to product owners and support priorities through data and client insights. * Understanding of how AI and generative AI can be applied to client service, operational efficiency, service insights, and workflow optimization within Asset Servicing. * Ability to use data, analytics, and AI-enabled tools to identify client trends, service risks, operational inefficiencies, and opportunities for service improvement. * Experience supporting the translation of business and client service needs into AI-enabled use cases, automation opportunities, or enhanced reporting and decision-support solutions. Qualifications * Bachelor’s degree required. Master’s degree is a plus. * JSDA qualification preferred/required. * Approximately 5+ years of relevant experience. * Good understanding of Asset Servicing products (Custody) * Native Japanese and fluency in English are essential. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all] Here’s a few of our recent awards: * America’s Most Innovative Companies, Fortune, 2025 * World’s Most Admired Companies, Fortune 2025 * “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

The Specialist is responsible for ensuring client satisfaction and delivering high-quality service for Asset Servicing products for a defined portfolio of clients in Japan. This includes resolving operational issues, aligning client needs with commercial strategy, and utilizing AI tools to enhance service delivery.