BASIC REQUIRED QUALIFICATIONS:

• Able to self-organize, schedule, and prioritize effectively.
• Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
• Advanced working knowledge of main Microsoft Office programs required.
• Strong oral and written communication skills are essential.
• Experience with client facing responsibilities an advantage.
• Interest in working with software systems and technology.
• Adept at building and maintaining relationships with external clients and with colleagues at all levels.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Experience or strong knowledge of indices and ETFs an advantage.
• Experience with SQL Server, XML, JAVA, or Python beneficial.
• Prior use of salesforce or similar client support tools.
• Data visualisation and/or AI experience desirable.

RIGHT TO WORK REQUIREMENTS:

This role is limited to persons with indefinite right to work in the United Kingdom.

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.

• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Drive continual improvement of the client service processes.
• Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi

RESPONSIBILITIES AND IMPACT:

The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.

You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.

• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Drive continual improvement of the client service processes.
• Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.