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Specialist Coffee Operations at Delivery Hero

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing Inquiries, Service Requests, Complaints Resolution, Product Information, Upselling, Customer Needs, Support Programs

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints Resolves customer inquiries and complaints fairly and effectively Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships Recommends and implements programs to support customer needs Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

Responsibilities

The role involves providing excellent service to customers regarding billing inquiries, service requests, and complaints. It also includes resolving customer issues effectively and identifying upselling opportunities.