Specialist, Commercial Operations, CCIC Team at Celanese

Nanjing, Jiangxi, China -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Excel, PPT, Word, SharePoint, Customer Interaction, Communication, Project Follow Up, Proactive, Service Orientation, Solution Orientation, Organization, Customer Focus, Prioritizing, Continuous Improvement

Industry

Chemical Manufacturing

Description

Job Overview 综述 Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets. Responsibilities 职责 Key Activities, Accountabilities, and Results: Non-technical customer inquiries Customer Communication (Standby Statements, General Company Info, etc) Regulatory requests – Trade Compliance, Product Stewardship ISO certificates, Supplier Declarations Technical Data Sheets/Safety Data Sheets IMDS Acting as a pre-sales team and qualifying leads that are handed over to the commercial team Support Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N2580) Develop and maintain database for inquiries Supports with Sustainability LCA documents Maintains approved customers portals and approved customer questionnaires E-Business automation requests Responsible to prepare, track, and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects) Key Stakeholders & Deliverables: Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project support Profit & Loss (P&L), Legal: Ensuring compliance and alignment of communication PS, EHS, T&I: Ensuring aligned process and collaboration that meet customer (internal/external) requirements Qualifications 要求 Critical Experiences: Salesforce, Excel, PPT, Word, SharePoint Customer interaction & communication Remains calm under pressure Experienced with preparing customer communications & project follow up Competencies & Behaviors: Strong communication skills Proactive, strong service & solution orientation Well organized Customer focused Prioritizing and follow up Continuous Improvement and Learning mindset

Responsibilities

Customer Communication & Inquiry Specialists provide top-tier service to internal and external customers by handling communications and project support to help commercial teams achieve growth targets. Key activities include managing non-technical customer inquiries, handling regulatory requests, acting as a pre-sales lead qualifier, and supporting specification management administration.