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Specialist, Consumer Care - Onsite Role at Whirlpool Corporation - Canada

Mt Pleasant, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Multi Tasking, Microsoft Excel, Empathy

Industry

Manufacturing

Description

Your responsibilities will include Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern Ensure a high level of professionalism and customer service at all times Assist with escalated calls or emails with Representatives and share teachable moments Responsible for keeping all stakeholders informed until resolution Perform other duties/responsibilities as assigned by the department manager High school diploma or GED 3+ years of customer service experience Communication skills, both verbal and written; ability to connect with others and display empathy with authority Attention to detail, ability to multi task and maintain a face paced environment Microsoft Excel skills Proficient in Excel (macros and pivot tables)

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Responsibilities

Process complex orders across multiple sales channels and ensure high levels of professionalism and customer service. Assist with escalated calls or emails and keep stakeholders informed until resolution.