Specialist, CRM Data Integration at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Integration, Data Management, Salesforce Marketing Cloud, Salesforce Data Cloud, Data Privacy Regulations, APIs, Data Exchange Formats, Project Management, Agile Methodologies, Collaboration, Communication, Problem-Solving, Analytical Skills, Automotive Industry Familiarity, Technical Requirements Understanding, Integration Concepts

Industry

Motor Vehicle Manufacturing

Description

Assist in the discovery and completion of Privacy Impact Assessments (PIA). Performance Monitoring Assistance: Assist in monitoring the performance of CRM integrations and data flows, identifying potential issues and reporting on key metrics. Established and active employee resource groups CRM Integration Experience: Practical experience (3+ years) in a CRM integration, support, or related technical role, preferably within a large organization. Requirements Understanding: Ability to understand and interpret business and technical requirements for CRM systems and integrations. CRM Technology Familiarity: Strong working knowledge of enterprise CRM platforms, particularly Salesforce Marketing Cloud and a foundational understanding of Salesforce Data Cloud (CDP) capabilities. Data Concepts: Basic understanding of data management principles, data mapping, and data flow within integrated systems. Legal & Privacy Awareness: Awareness of data privacy regulations (e.g., GDPR, CCPA) and a willingness to learn and apply compliance requirements in technical solutions. Integration Basics: Familiarity with integration concepts, such as APIs, data exchange formats (e.g., JSON, XML), and basic troubleshooting of system connections. Project Management Software Proficiency: Proficiency with common project management tools (e.g., Jira, Asana, Microsoft Project) for task tracking and collaboration. Agile Methodologies: Working knowledge and practical experience operating within Agile frameworks (e.g., Scrum, Kanban). Strong Collaboration & Communication Skills: Ability to work effectively in a team environment, communicate technical information clearly, and build collaborative relationships. Problem-Solving Skills: Strong analytical and problem-solving skills, with an ability to identify and resolve integration-related issues. Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field. Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Marketing Cloud Email Specialist, or Platform App Builder). Experience with specific integration platforms or middleware. Automotive Industry Familiarity: Familiarity with the automotive industry or complex consumer-facing businesses is a plus.

Responsibilities

Assist in the discovery and completion of Privacy Impact Assessments (PIA) and monitor the performance of CRM integrations and data flows. Identify potential issues and report on key metrics.