Specialist, Customer Care Center - Resolutions
at
Onity External Career Site
Mumbai City, maharashtra, India
-
Full Time
Start Date
Immediate
Expiry Date
16 Jan, 26
Salary
0.0
Posted On
18 Oct, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Industrial Machinery Manufacturing
Description
JOB FUNCTIONS AND RESPONSIBILITIES
Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
Logs all borrower contacts into the loan servicing system
Offer long term resolutions to customers to resolve delinquency
Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
Required to make the prescribed number of contacts during the daily work schedule
Familiar with the customer relations functions and the services offered
Perform miscellaneous job-related duties as assigned by the department manager
QUALIFICATION:
This position requires strong customer service skills
Must be fluent in English
Overall knowledge and experience in mortgage loan servicing desirable but not required
Graduate degree is preferred
Undergraduates must have at least 6 months call center experience
Applicants must be willing to work in Paradigm Towers, Mindspace, Mumbai and/or set up to work from home with 100 MBPS internet speed
WORK SCHEDULE OR TRAVEL REQUIREMENTS
Must be willing to work in US timings
Responsibilities
The Specialist in the Customer Care Center will handle customer resolutions and ensure satisfaction. This role involves addressing customer inquiries and providing effective solutions.
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