JOB REFERENCE 328837

Specialist Customer Operations Support
Salary £26,164 and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Princess Royal Parcel Hub – Blackmore Drive, North Circular Road, London, NW10 7RH
Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.
Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.
Furthermore, you will work with the relevant internal departments - Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.
Working hours: Full time 40 hours per week. Typical attendance is Monday to Friday, hours between 13:20 - 00:00 (flexibility is required regarding start and finish time due to operational needs)
Location: Based at Princess Royal Parcel Hub, you may be required to cover other hubs remotely on occasion,
As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.

The successful applicant will be able to demonstrate the following skills:

• A confident and professional telephone manner.
• Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
• Be able to work to tight deadlines.
• Be flexible and able to react to customer and business demands as required.
• Have a desire to provide excellent customer service.

Please refer the Job description for details