Specialist, Customer Service at Celanese

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, SAP, Critical Thinking, Complaint Management, Imports, Exports, Freight Forwarding, Commercial Terms, GST, Tax, TDS, TCS, E-way Bill, Order Execution, Supply Chain Management

Industry

Chemical Manufacturing

Description

Job Overview 综述 Specialist – Customer Service Responsibilities 职责 Responsible for handling E2E order to cash (OTC) process for respective line of business and ensuring high level of customer satisfaction. The CS Representative interfaces with customers and multiple business and functional partners to deliver exceptional service to customers. Acts as primary customer interface for external customers & Channel Partners to ensure customer queries are responded on time & orders are executed without any issue. Experience in handling imports and exports shipments in Air & Sea mode, good understanding of commercial terms (ex: incoterms etc) Experience in GRN transaction, handling clearance process and coordination with freight forwarders in different regions to ensure the shipments are cleared. Manage different type of customer orders through Customer Service work processes and systems. The CSR must analyse the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills. Responsible for E2E order execution in SAP which includes all the order processing steps from order entry to invoice creation. Actively monitors open orders and pro-active communication with supply chain to ensure that deliveries arrive at the customer on time, as committed. Work with the internal AR team, sales, and customers to resolve credit block issues in a timely manner. Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis. Responsible for filing all the documents pertaining to order to cash process as per internal control guidelines (SOX/CRIM) To ensure all commercial activities are complying with SOX Requirements and Basic Accounting & Taxation Guidelines. Handling high seas orders and indents/international orders for Indian customers. Good knowledge of GST, tax, TDS, TCS, e-way bill, etc. Qualifications 要求 Any Postgraduate Any Graduate

Responsibilities

The Specialist in Customer Service is responsible for managing the end-to-end order to cash process while ensuring high customer satisfaction. This includes interfacing with customers, handling orders, and resolving issues related to shipments and complaints.