Specialist, Customer Service at Celanese

Qinhuai District, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Fulfillment, Order Entry, Pricing Verification, Order Tracking, Customer Service, Problem Resolution, Billing Coordination, Complaint Handling, Internal Relationship Management, Third Party Interaction, Cross Function Communication, Time Management, Export/Import Knowledge, Revenue Recognition, Troubleshooting, Change Management

Industry

Chemical Manufacturing

Description

Job Overview 综述 Sample coordinator Specialist plays a key role in fulfilling sample orders perfectly. She / he is responsible for order fulfillment within the order to cash process to ensure internal and external customer satisfaction. Order to cash includes order entry, pricing verification, order tracking, customer service/problem resolution, billing coordination, complaint handling. Responsibilities 职责 Ensure perfect order fulfillment of orders and resolve issues as required. Key customer service contact for customers and/or service providers. Maintain key internal relationships including Order coordinator, Sales, Logistic operation, Import/Export, Supply chain planning, Scheduling, Product manager, Trade compliance, Credit, Accounting, Tax, Financial Shared Services, Quality etc. Monitor and ensure resolution of order defects and blocks. Interact with third party service providers (i.e. Freight Forwarders, Warehouses, Vendors). Close cooperation with cross region functions for quick response and actions Support preventive and corrective action in personal area of influence for issues Follow established policy, company business rules and standard processes to ensure compliant order flow. Adhere to SOX Controls. Build and maintain relationships and trust (internal and external customers). Provide accurate and complete order management. Familiar with the company’s products/plant and services and be updated about processes and trends Sense of urgency and take quick response, action and summary. Troubleshooting/problem solving skills. Cross function communication and cooperation skills Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements. Understanding of exports/imports, regulations , revenue recognition, documentation requirements, regulated products. Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply. Ability to handle stressful situations. Ability to think out-of-the-box. Meet/exceed monthly KPI metrics and objectives Qualifications 要求 Bachelor’s degree and 3 years customer service experience in CE Fluency in spoken and written English (Japanese/ Korean could be extra credit). Proficient in Microsoft Office applications (including Outlook, Excel, PowerPoint, Word)

Responsibilities

The Specialist plays a key role in perfectly fulfilling sample orders, managing the order-to-cash process which includes order entry, tracking, and customer service/problem resolution. Responsibilities also involve maintaining key internal relationships and ensuring the resolution of order defects and blocks.