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Specialist Customer Service Solutions at Hapag-Lloyd

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispute Resolution, Customer Communication, Maritime Industry Knowledge, Project Management, Time Management, Active Listening, Report Writing, Analytical Skills, Problem Solving, Mathematics, MS Office, Excel, PowerPoint, Teams, Organization, Attention To Detail

Industry

Maritime Transportation

Description

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As a Customer Solution Dispute specialist, the incumbent in this position oversees the investigation, research of disputes, and works closely with other departments to provide our customers with accurate information regarding their dispute. The incumbent will be responsible for direct customer communication, as well as assist in collection process. This person possesses and applies knowledge of the principles, practices, and procedures of a particular field of specialization.

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Responsibilities

The specialist oversees the investigation and research of customer disputes to provide accurate information. They are responsible for direct customer communication and assisting in the collection process.