Specialist - Customer Success Engineer.Chenosis at MTN Group

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Client Services, B2B, SaaS, API-driven Environment, Product Adoption, Retention, Analytical Skills, Communication, Interpersonal Skills, CRM, Customer Success Platforms, Agile, Customer-centric Mindset, Cross-functional Teamwork

Industry

Telecommunications

Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals. Live Y’ello Lead with Care Can-do with Integrity Collaborate with Agility Serve with Respect Act with Inclusion MTN is entering a new phase in its lifecycle. With the launch of its new strategy, Ambition 2025, the business is furthering its evolution from “telco”, to “tech-co.” The sharp focus on operational and commercial excellence has become increasing critical for success during this evolution. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Senior Manager must therefore ensure the success in her/his role in context of: Rapidly changing ICT environment The geographic complexity of MTN’s footprint across Africa and the Middle East Driving growth through business intelligence and standardization to maximize business impact Management of customer and supplier expectations Enhance MTN position as a leading network and system provider Constant dynamics and local challenges in the economic, regulatory, and legal environments

Responsibilities

The Specialist will act as the main contact for a portfolio of Chenosis customers throughout their entire lifecycle, focusing on building trusted relationships and driving adoption of the Chenosis API Marketplace capabilities. Key duties include monitoring customer health, collaborating cross-functionally, advocating for customers internally, and actively working to drive renewals and identify upsell opportunities.