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Specialist: CX Improvement at Vodafone United States

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Project Management, Process Mapping, Problem-Solving, Analytical Skills, Decision-Making, Planning, Organizing, Technical Writing, Customer Service, Call Centre Technology, Lean Sigma, Six Sigma

Industry

Telecommunications

Description

A relevant 3-year Degree or National Diploma in a business analysis field Sig sigma/lean sigma advantageous Project management Business process mapping/process analysis 3-5 years' relevant experience in a customer service environment Knowledge of Call Centre technology Knowledge of Project Management Problem-solving and analytical skills Decision-making skills Planning and organising skills Technical Writing skills Strong analytical skills Process mapping skills

How To Apply:

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Responsibilities

The role focuses on improving customer experience through analysis and project management. It involves mapping business processes and utilizing problem-solving skills to enhance service delivery.