Specialist DC at Old Mutual Limited

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales Function Management, Team Management, Client Relationship Management, Account Management, Customer Proposition Selling, Sales Opportunity Creation, Performance Management, Operations Management, Customer Focus, Key Account Management, Customer Relationship Development, Budgeting, Organizational Capability Building, Coaching, Financial Services

Industry

Financial Services

Description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Manages and coordinates the organisation’s sales function to meet the organisation’s business requirements. Manages a large-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services. Responsibilities Leadership and Direction Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals. Customer Relationship Management / Account Management Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Sell Customer Propositions Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate. Sales Opportunities Creation Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services. Performance Management Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives. Operations Management Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Promoting Customer Focus Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships. Key Account Management Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like. Customer Relationship Development / Prospecting Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Budgeting Develop and/or deliver budget plans with guidance from senior colleagues. Organizational Capability Building Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. What You Bring: ✔ 5+ years in financial services, preferably in coaching, enablement, or field execution ✔ A relevant degree or diploma (Business, Finance, Coaching, or similar) ✔ Deep understanding of sales, compliance, and what drives adviser success ✔ Proven ability to coach for behaviour change in a fast-paced, performance-driven environment ✔ Tech-savvy with a human-first coaching style Skills Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling Competencies Builds Effective Teams Builds Networks Business Insight Collaborates Communicates Effectively Customer Focus Drives Results Ensures Accountability Education Closing Date 09 March 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Responsibilities

This role involves managing and coordinating the organization's sales function, leading a large team of advisors to develop client relationships and stimulate demand for financial products and services. Key duties include setting strategy, managing complex customer accounts, configuring solutions, and overseeing team performance and development.