Specialist Delivery Complaints at AUTODOC SE

Chișinău, , Moldova -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, Russian, Communication Skills, Attention To Detail, Goal-Oriented Work, MS Excel, MS Word, Google Sheet, Email

Industry

technology;Information and Internet

Description

Company Description At AUTODOC, our vision is to become the leading tech ecosystem in the automotive industry, seamlessly connecting all facets of the automotive aftermarket. Founded in Berlin in 2008, we have rapidly grown into Europe’s leading online retailer for vehicle spare parts and accessories. Operating in 27 countries, our diverse team of over 5,500 people from 50 nations is at the heart of our innovation and transformation journey. We are committed to creating an environment where every team member feels a strong sense of impact, purpose, and belonging—whether they are working in our offices, warehouses, or remotely. With our headquarters in Berlin, and several offices across Europe, we are driving towards our vision with a clear focus on leveraging technology to build a sustainable future for mobility. Join us as we accelerate towards becoming the leading tech ecosystem in the automotive world. Catch the ride with AUTODOC! Job Description The Contact Center department consists of more than 700 people working from Moldova, Ukraine, Germany and Portugal now. We find a common language with clients from 27 countries of the world. To strengthen our team, we are looking for a Specialist with German for our complaints team as soon as possible. Responsibilities Registration, processing and investigation of incoming complaints Communication with the courier services (oral and written) Independent decision on financial issues (taking into account customer orientation and profitability) File management for the entire complaints process Qualifications Lateral entrants, job starters or with professional experience Very good knowledge of German and Russian Goal-oriented work with regard to deadlines Attention to detail and strong communication skills Confident use of MS Excel, MS Word, Google Sheet and email Additional Information We offer Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow Annual vacation of 28 calendar days and 1 additional day off on your birthday Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes Flexible working hours and hybrid work Referral Program with attractive incentives Gym in the office and recreation room with games. Time Type: Full time

Responsibilities

The role involves the registration, processing, and investigation of incoming customer complaints, alongside communicating with courier services both orally and in writing. The specialist will also independently decide on financial issues while balancing customer orientation and profitability.