Specialist Delivery Complaints at AUTODOC SE

Chișinău, , Moldova -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaint handling, Customer service, Communication, Courier service coordination, Financial decision making, File management, MS Excel, MS Word, Google Sheets, Email communication, German language, English language, Russian language, Attention to detail, Time management

Industry

technology;Information and Internet

Description

Company Description AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride! Job Description The Contact Center department consists of more than 700 people working from Moldova, Ukraine, Germany and Portugal now. We find a common language with clients from 27 countries of the world. To strengthen our team, we are looking for a Specialist with German for our complaints team as soon as possible. Responsibilities Registration, processing and investigation of incoming complaints Communication with the courier services (oral and written) Independent decision on financial issues (taking into account customer orientation and profitability) File management for the entire complaints process Qualifications Lateral entrants, job starters or with professional experience Very good knowledge of English and Russian Goal-oriented work with regard to deadlines Attention to detail and strong communication skills Confident use of MS Excel, MS Word, Google Sheet and email Additional Information We offer Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow Annual vacation of 28 calendar days and 1 additional day off on your birthday Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes Flexible working hours and hybrid work Referral Program with attractive incentives Gym in the office and recreation room with games. Time Type: Full time

Responsibilities

The specialist will be responsible for registering, processing, and investigating incoming customer complaints while communicating with courier services. They will also make independent financial decisions regarding complaints and manage the associated documentation.