Job Description:

COMPANY DESCRIPTION:

At McDonald’s, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

QUALIFICATIONS

• Post-secondary education preferred OR Restaurant experience with menu item maintenance (RFM)
• Must have strong PC skills, abilities with Microsoft Office products, and able to learn new technology in a short time frame
• Strong knowledge of databases functionality and form is a plus
• Ability to approach problems in a logical and analytical manner
• Provided with only general directives, have the ability to work independently in a fast-paced and constantly changing environment
• Strong organizational skills and attention to detail
• Excellent interpersonal skills and a strong team player
• Excellent oral and written communication skills
• Comfortable working within a cross-functional team environment, as well as collaborating with stakeholders at all levels
• Preference will be given to candidates who are bilingual in English and French
• Experience working in high-paced Retail & Quick-Serve Restaurant industry considered an asset.

• Implement Marketing campaigns in the different tools handled by the Restaurant Technology Operation team (CRM tools and RFM)
• In the RFM tool, able to manage POS processes from menu item creation to product launch in restaurant, including the development of POS key standards, manager’s guides, menu item numbers.
• Communicate issues with all stakeholders and provide status updates when needed.
• Act as third level support for issues relating to menu items, descriptions, taxes or images set up for various platforms
• In the CRM tools, schedule and deploy Advanced Segmentation, Offers, bonus campaigns, lifecycle journeys and other Digital campaigns using McDonald’s back-end campaign management platforms & tools to support the Digital CRM, Offers, and Loyalty program.
• Schedule and update the Canada McDonald’s website with new product releases to stay complaint with Canadian nutritional regulations.
• Handle business-as-usual activities and administrative tasks for the CRM Ops and RFM activities (example but not limited to: Answering mailboxes with questions and escalations from the field, assuring we complies to the CASL legislation, creation of images, requesting legal or translation input and approval, processing files, etc)
• Intake briefs from the Digital Program or Marketing team to execute on all offers, bonus campaigns, and RFM programing.
• Learn new functionality and evolve operational procedures based on upgrades to platform.