Specialist, Designated Beauty Advisor at Holt Renfrew

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Target Achievement, Customer Relationship Building, Product Knowledge Sharing, Client Base Development, Event Execution, Visual Merchandising, Customer Service Issue Resolution, Multi-tasking, Flexible Scheduling, Commission-Based Sales, Luxury Retail Experience, Bilingualism

Industry

Retail

Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spécialiste, Conseiller(ère) Beauté Désigné(e) Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d’attache. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter : · Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients. · Dépasse tous les objectifs personnels inhérents aux ventes et au service. · Dépasse tous les objectifs de la marque inhérents aux ventes et au service. · Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles. · Partage ses connaissances approfondies des produits avec toute l’équipe de vente du magasin. · Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. · Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en œuvre les événements, en faisant des recommandations relatives à l’assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin. · Assiste à toutes les séances éducatives, y compris les séances d’info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew. · Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes. · Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc. · Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices. · Se conforme à toutes les politiques et exigences de santé-sécurité. · Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. · Effectue les autres tâches qui lui sont assignées. Le(la) candidat(e) idéale) possède : · Diplôme d’études secondaires · Capacité éprouvée à dépasser les objectifs de vente · Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d’équipe · Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale · Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés · Au moins 2 années d’expérience préalable dans un environnement axé sur la vente à commission · Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable · Esprit entrepreneurial, concurrentiel, confiant et automotivé · Parfaitement bilingue en français et en anglais L’évaluation du succès : · Contribution aux objectifs financiers · Objectifs individuels liés à la réalisation des objectifs du service · Rétroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: · Consistently deliver extraordinary service to all customers · Exceed all sales and service personal goals and targets · Exceed all sales and service brand goals and targets · Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients · Share expert level of product knowledge with entire store selling team · Maintain solid relationships with buyer, vendor, and selling manager · Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis · Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars · Perform floor recovery, visual merchandising, price change, and related sales support tasks · Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc · Resolve all customer service issues and partner with selling management on any issues outside of guidelines · Comply with all Health & Safety policies and requirements · Ensure compliance with privacy policies, regulations, and cyber security measures · Perform other duties, as assigned The ideal candidate: · High school diploma · Proven ability to exceed sales targets · Highly collaborative; working with and through others in a team-oriented environment · Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision · Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays · Minimum of two or more years’ experience in a commission-based sales environment · Prior retail sales experience as a product specialist in a luxury environment preferred · Entrepreneurial, competitive, self-confident, and self-motivated · Fully bilingual in French and English The measures of success: · Contribution to financial objectives · Individual objectives linked to the achievement of department goals · Feedback from internal and external clients. Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.

Responsibilities

The Specialist, Designated Beauty Advisor is responsible for developing deep, long-lasting customer relationships to increase sales, service levels, and loyalty while achieving assigned brand sales targets. Key duties include consistently delivering extraordinary customer service, exceeding personal and brand goals, and actively building and retaining a loyal personal client base.