Specialist, Digital Partners

at  Pandora Jewelry

DIGITAL PARTNER OPERATIONS SPECIALIST

Are you passionate about e-commerce operations and ensuring seamless digital experiences? Do you thrive in a fast-paced, detail-oriented environment where precision and efficiency drive success? If so, this could be the perfect role for you.
We are looking for a Digital Partner Operations Specialist to manage and optimize the day-to-day operations of Pandora’s digital partner platforms. You will play a key role in ensuring product data accuracy, inventory availability, and seamless platform integration to enhance operational efficiency and customer experience.

KEY QUALIFICATIONS

• Experience in e-commerce operations, preferably within digital marketplaces or multi-brand platforms.
• Familiarity with integrator tools such as Rithum, Tradebyte, or similar platforms for data exchange and integration.
• Strong technical aptitude with experience in PIM, and OMS (e.g., Inriver or similar).
• Exceptional attention to detail and problem-solving skills, with the ability to manage multiple tasks effectively.
• Strong communication skills for collaborating with internal teams, external partners, and technical stakeholders.
• Analytical mindset with the ability to interpret data and drive operational insights.

• Oversee the daily operations of Pandora’s digital partner platforms, ensuring accuracy in product listings, pricing, and assortment.
• Maintain smooth operational workflows, managing product catalogues and ensuring high-quality imagery and descriptions align with brand standards.
• Troubleshoot and resolve operational issues related to inventory management, order processing, and data feeds in collaboration with internal teams and integrators.
• Collaborate with fulfilment and supply chain teams to monitor stock levels, coordinate replenishments, and maximize sales potential.
• Ensure compliance with fulfilment guidelines, packaging, and branding standards for a consistent customer experience.
• Monitor and analyze operational metrics such as sell-through rates, fulfilment speed, and order accuracy to drive process improvements.
• Act as the main point of contact for digital partners on operational queries, providing guidance and ensuring adherence to Pandora’s standards.
• Develop and maintain standard operating procedures (SOPs) to streamline operational processes, leveraging technology and automation where possible.