Specialist - Domain Services at GODADDY COM LLC

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

DNS, Database Skills, EPP, ccTLD Configurations, Root Cause Analysis, Cross-Functional Collaboration, Agile Tools, JIRA, Confluence, Excel, Scrum, Domain Management, Technical Support, Problem Solving, Client Services, Technical Documentation

Industry

technology;Information and Internet

Description

Location Details: Remote - Nova Scotia or Ontario At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. Join our team We are looking for a Specialist - Domain Services to join the GoDaddy Corporate Domains team. In this role, you’ll be the technical bridge between our Client Services team and our engineering department. When domain or system issues arise, you'll investigate, troubleshoot using your expertise, and drive resolution. But you won't stop there, you'll collaborate with Product and Engineering to implement systemic improvements that keep issues from happening again. What you'll get to do... Be the technical detective – Investigate client-reported issues using your specialized DNS knowledge, determine whether they're bugs, systemic problems, or isolated incidents, and conduct root cause analysis to uncover underlying issues. Drive problems to permanent resolution – Coordinate cross-functional efforts to resolve client issues quickly, then collaborate with Engineering and Product teams to implement fixes that prevent recurrence. Bridge technical and business worlds – Translate complex platform and DNS information into clear, straightforward explanations that empower Client Services and internal stakeholders. Own the issue lifecycle – Maintain clear communication from investigation through resolution, ensuring clients stay informed and issues are thoroughly documented for future prevention. Your experience should include... 4+ years in the domain name industry – Preferably in technical backend operations and internal customer-facing support roles at a registrar, registry, or DNS provider. Strong DNS and database skills – Solid understanding of DNS concepts. Experience with registry-registrar operations – Hands-on work with EPP, ccTLD configurations, and the technical complexities of domain management systems. Root cause analysis and cross-functional collaboration – Proven track record of identifying systemic issues and partnering with engineering teams to implement permanent solutions. Agile tools and methodology – Proficiency with JIRA, Confluence, Excel, and working within Agile/Scrum environments to document issues and drive resolution You might also have... Domain wholesale/reseller platform experience – Familiarity with wholesale domain platforms and reseller APIs, or experience integrating with registry systems and managing multi-vendor environments, along with SQL skills for backend data analysis. We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Responsibilities

Investigate client-reported issues and conduct root cause analysis to uncover underlying problems. Collaborate with engineering and product teams to implement systemic improvements and maintain clear communication throughout the issue lifecycle.