SPECIALIST ENGINEER – M4 CORRIDOR

ESP Global Services are currently recruiting a Mobile Specialist Engineer to join our field team in the South area
This role will cover ESP locations across the country and will also have requirements to travel for business
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. As the Specialist Engineer, you will work as part of the ESP Global Services team to provide on-site support for all components of the airport passenger processing system within agreed contractual service level agreements
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-50 pounds of equipment if need it.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills)

ABOUT US:

ESP Global Services has been providing round-the-clock IT support worldwide since 1992. delivered 24/7 customized IT support, managing over 1,000 tickets daily for 200+ customers worldwide. With expert teams of on-site and visiting engineers and a multi-lingual service desk, we provide tailored solutions for industries like aviation, where speed, security, and efficiency are critical. Our global IT hardware lifecycle management, backed by ITIL-aligned and ISO-accredited standards, ensures seamless support across multiple international locations. At ESP, we are a passionate, ethical, and security-focused community, driven by a shared vision to exceed customer expectations every time.
Join a team prioritizing excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

• Provide first, second and third-line support for specialist equipment across the ESP estate
• Provide route cause analysis on repeat incidents to provide permanent fix
• Form part of the out of hours on call roster for ESP engineer escalations and provide telephone support, site attendance may be required
• Proactive Maintenance Activity & Visual checks: Carry out regular “floor-walking” and pro-active line of sight checks to identify and resolve any issues associated with the specialist equipment, also discussing with the officers daily to ensure they do not have any issues.
• Provide incident management on escalations and manage incidents between VB and onsite ESP engineers to completion
• Assist ESP office location with the management of spare stock
• Provide on-site support and training for ESP locations
• Analysis of fault data within the ticket processing application
• Manage escalations to and from the customer
• Working hours, Monday – Friday 9am-5:30pm