WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

YOU WILL HAVE:

• Excellent customer relations skills
• Good communication skills
• Good knowledge of spreadsheet reporting/creation
• Experience in handling and working customer SLA’s
• Experience in working to deadlines and working under pressure.
• Good problem solving skills
• CCNA is advantageous
• Must have experience in working on customer Switched networks
• Please note that SC clearance will be required for this role. Candidates must demonstrate UK residency for a minimum of 5 years to be eligible.
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

A key customer facing role, providing professional expertise on the day to day management of the customers strategic network and in the handover of services from Provide to Assure. As and when required to assist in project delivery on behalf of the customer with the ability to troubleshoot and resolve issues Liaise with both customer, Vodafone internal technical groups and external suppliers to deliver all Provide related activities within SLA timescales. Ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm. Services, utilising dedicated NMS. This role will be one of a number of 24/7 shift roles, including the pro-active communications with the customer.