ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Available: Specialist Family Violence Practitioner
Employment Type: Permanent / Part-Time, 30 hrs per week (0.8FTE)
Location: Samaritan House, Mackay
Work Type: Hybrid (on-site and outreach)
Work Day/Hours: Tuesday to Friday, 8:30 AM – 4:30 PM (negotiable)
Classification: SCHADS Award Level 5
Why this role matters:
The Salvation Army (Salvos) provides a wide range of services that support women and women with children impacted by family and domestic violence. We offer accommodation, counselling, support, behavioural programs, and advice to women and children at risk of, experiencing or escaping family violence. Our services focus on prevention, restoration, and healing to provide specialised support to address immediate safety issues and provide advice, referrals, and connection to assist the recovery journey.
This role provides a meaningful opportunity to make a real impact in the lives of women and children seeking safety and support. If you’re passionate about social justice and client empowerment, we encourage you to apply.
About the role:
We are seeking a dedicated Specialist Family Violence Practitioner to join our Mackay based Family Violence team. This hybrid role provides place-based case management support across both refuge and outreach services, assisting adult and child victim-survivors who are currently experiencing or have previously experienced family violence.
You will play a key role in delivering high-quality, safe, and effective support services that prioritise safety, recovery, and empowerment—guided by a feminist framework and The Salvation Army’s values.

How you will make an impact:

• Provide trauma-informed, client-centred case management in line with TSA standards and models of care
• Build strong, trust-based relationships with clients that encourage empowerment, safety, and participation
• Conduct initial and ongoing assessments of client needs, risks, and goals from intake to exit
• Develop and implement individualised case plans in collaboration with clients, ensuring their active participation
• Facilitate access to appropriate support services, community resources, and advocate on behalf of clients where needed
• Maintain accurate, confidential client records in accordance with TSA procedures using internal systems
• Monitor and review case plans to ensure they remain responsive to changing needs or goals
• Identify and report risks and service gaps, escalating concerns to the Team Leader as required
• Actively contribute to service improvement initiatives and meet key performance indicators within required timeframes
• Participate in an on-call roster as part of the broader Family Violence team

What you will bring:

• Tertiary qualification in Social Work, Welfare (Social Sciences), Community Development or related field (essential)
• Demonstrated experience in case management within the family violence or related sectors
• Experience working with women and children affected by family violence is highly desirable
• Strong understanding of the dynamics of family violence and child well-being
• Exceptional time management and organisational skills, with the ability to work independently
• Current QLD driver’s licence
• Valid Working with Children Check (Paid Blue Card)

What we offer:

As a registered NFP, we offer our eligible employees real and meaningful benefits such as:

• NFP salary packaging ($15, 900 tax free) plus meals and entertainment benefits ($2, 650)
• Flexible working conditions
• Health, fitness and financial discounts
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

About us
The Salvation Army (Salvos) is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply:
This is a meaningful opportunity to make a real impact in the lives of women and children seeking safety and support. If you’re passionate about social justice and client empowerment, we encourage you to apply.
Are you ready to be a part of our mission to end Family Violence? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details