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JOB SUMMARY

The Specialist, Global Mobility is responsible for supporting Global Mobility in various tasks for the smooth execution of the entire relocation process, tax and immigration process for expatriates, working closely with team members and service providers to ensure success and customer satisfaction. The position supports the Manager, Global Mobility of all relocations, encompassing addressing queries and finding solutions for issues raised by Human Resources (HR), relocation vendors and transferees.

EDUCATION/CERTIFICATION/DESIGNATION

• Bachelor’s Degree in Human Resources (HR), Business Administration, or equivalent

TECHNICAL SKILLS/KNOWLEDGE

• Knowledge and relevant experience in global mobility programs
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Fluently bilingual, both written and verbal (English, French)
• Knowledge of Systems, Applications, and Products (SAP)*
• Any knowledge for any of the above would be considered as an asset

Global Mobility – 65%

• Support transferees and their family members on all aspects of the transferee’s relocation with arrangements pertaining to the sale or buy-out of residential real estate, leases, transportation of household goods and purchase or rental of a residence at the new location, in accordance with the organization’s relocation policy and cost guidelines
• Act as Subject Matter Expert (SME) and support various CN stakeholders on relocation-related issues (e.g., Human Resources (HR), Operation, Finance)
• Collaborate and communicate directly with the transferees to identify issues related to the transferee’s relocation and find solutions for a seamless experience in accordance with the organization’s relocation policy
• Makes recommendations on how to manage exceptions and potential amendments to the relocation policy
• Monitor and make recommendations to improve internal processes
• Prepare reports for management
• Ensuring data accuracy and keep internal database updated with all the relevant information and documents

Special Projects and Strategy – 10%

• Support the Manager, Global Mobility on ongoing review of policies, programs, processes, and monitoring of market best practices
• Participates in portfolios strategies by proposing ideas and suggest new approaches (e.g., vendor management, application, and review of the relocation policy, adapting freedom to operate)
• Act as an SME within CN in support of other functions

Vendor Management – 10%

• Build and maintain strong relationships with vendors
• Collaborate with vendors to ensure proper application of processes and policies
• Collaborate and communicate directly with vendors to understand transferees’ needs and provide guidance regarding the organization’s relocation programs
• Work closely with vendors to have their issues resolved as early as possible by liaising with appropriate parties at CN
• Support the Manager, Global Mobility in the implementation of new vendors
• Lead initiative related to building process related to payment of invoices with new vendors

Immigration and Cross-Border – 10%

• Work alongside tax and immigration providers for accurate reporting and compliance
• Participates in the cross-border and international tax protection process including the year-end preparation of income tax reports and tax settlements

Tax Reporting and Financial Aspect – 5%

• Prepare necessary documents for the distribution of any move-related funds such as equity advances, allowances, and bonuses
• Ensure year-end process deadlines are met and payroll entries are completed
• Ensure monthly and yearly reconciliations for internationals, cross-border relocations, and intermittent travellers