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Specialist Global Service Architect Lead at Vodafone United States

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Management, Operations, ITIL, Commercial Models, Service Solutions, Team Collaboration, IT Infrastructure, Telecom Networks, Problem-Solving, Consultancy Skills, Customer Engagement, Requirements Analysis, Microsoft Teams, Office 365, Outlook

Industry

Telecommunications

Description

Reports to: Manager of Service Sales In this customer-facing role, you'll be at the forefront of strategic and complex IoT opportunities, guiding global clients through service assurance and operational excellence. You'll lead pre-sales workshops, contribute to bids and proposals, and support contract negotiations, ensuring every service element—from billing and logistics to SLA design—is tailored to meet customer needs. You'll collaborate across teams to deliver seamless onboarding experiences, identify service development opportunities, and influence the evolution of our global IoT service catalogue. We welcome applicants from all backgrounds and experiences who bring curiosity, creativity, and a passion for service excellence. 6-8+ years of experience in corporate service design, management, or operations—ideally in a large service provider or outsourcing environment. Strong understanding of ITIL (minimum Foundation V4) and proven operational knowledge. Expertise in commercial models and the ability to design profitable service solutions. Experience working across diverse teams, both direct and virtual. Familiarity with IT infrastructure and telecom networks (Fixed, Mobile, 3G, 4G, 5G, NB-IoT). Excellent problem-solving skills and a proactive mindset. Strong consultancy skills for customer engagement, requirements analysis, and service design. Proficiency in Microsoft Teams, Office 365, and Outlook.

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Responsibilities

In this customer-facing role, you'll guide global clients through service assurance and operational excellence. You'll lead pre-sales workshops, contribute to bids and proposals, and support contract negotiations.