ABOUT THE ROLE

As a Specialist Hire Controller, you’ll report to the Specialist Manager and work within our wider Distribution Centre (DC) team. Several specialist businesses operate within the DC, benefiting from shared logistics, repair, and maintenance functions. This role focuses on delivering customer-centric solutions by showcasing expertise in our specialist equipment and meeting customer expectations.
At Kennards Hire, we provide the training and development you need to thrive in your role. You’ll represent our brand to customers, offering expert advice and outstanding service, either in-branch or over the phone. With your intimate knowledge of our equipment, you’ll help customers find the best solutions for their needs.

This role requires you to

• Provide exceptional customer service, living up to our “Every Customer a Raving Fan” value.
• Assist customers over the phone using our reservation prompt script or in person at the front desk.
• Create, update, and finalise hire schedules.
• Coordinate customer hire contracts and branch administration.
• Recommend complementary equipment or products to meet customer needs
• Maintain strong product knowledge to provide tailored solutions.
• Process payments for hire schedules, including creation, cycle billing, and completion
• Support the branch team by unloading, loading, delivering, servicing, and cleaning equipment
• Open and close the branch and clean and maintain the branch showroom, yard, and storage areas as required