Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation’s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description

The purpose of this job is to oversee day-to-day administration of Pilot’s benefits and retirement programs, ensuring compliance, resolution of issues and an excellent Team Member experience while maintaining vendor relations.

• Communicate with plan participants, handling escalated issues and providing support to Team Members
• Respond to inquiries regarding technical, compliance and product questions by researching and resolving issues, partnering with the benefits team, IT business partners, HR business partners, ERISA attorney, and others
• Conduct detailed audits to ensure the plans are consistently administered and in compliance with Plan documents, internal audit and security requirements, service level agreements and relevant government regulations
• Provide support to the Benefits supervisor with US and Canada annual open enrollments and special enrollment periods
• Manage projects and high-level processes relating to the administration and support of self-funded benefit programs
• Develop practices and processes related to benefits administration that follow policies, laws, and regulations, as well as streamlining to gain efficiency
• Maintain and update data for plans and participants
• Liaise with ERISA attorney, consultants, and brokers to assist with renewals, plan management and escalated issues
• Support leadership in the preparation and execution, with legal consultation, of benefits documentation (e.g., original and amended plan documents, amendments, and other legal document requirements)
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities follow rules, policies, and procedures
• Strong knowledge of ACA, ERISA compliance, COBRA, HIPAA, section 125 plans, DOL and IRS regulations, as well as state and federal laws
• Understanding of annual filings, legal notices, and plan documents for both benefit and retirement plans.
• Complete other duties as assigned

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Qualifications

• Bachelor’s degree in business, human resources or equivalent work experience required
• Minimum two years’ related experience required; three to five years’ experience preferred
• Understanding of US benefits and compliance requirements

Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guidelines
We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.
This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship

• Communicate with plan participants, handling escalated issues and providing support to Team Members
• Respond to inquiries regarding technical, compliance and product questions by researching and resolving issues, partnering with the benefits team, IT business partners, HR business partners, ERISA attorney, and others
• Conduct detailed audits to ensure the plans are consistently administered and in compliance with Plan documents, internal audit and security requirements, service level agreements and relevant government regulations
• Provide support to the Benefits supervisor with US and Canada annual open enrollments and special enrollment periods
• Manage projects and high-level processes relating to the administration and support of self-funded benefit programs
• Develop practices and processes related to benefits administration that follow policies, laws, and regulations, as well as streamlining to gain efficiency
• Maintain and update data for plans and participants
• Liaise with ERISA attorney, consultants, and brokers to assist with renewals, plan management and escalated issues
• Support leadership in the preparation and execution, with legal consultation, of benefits documentation (e.g., original and amended plan documents, amendments, and other legal document requirements)
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities follow rules, policies, and procedures
• Strong knowledge of ACA, ERISA compliance, COBRA, HIPAA, section 125 plans, DOL and IRS regulations, as well as state and federal laws
• Understanding of annual filings, legal notices, and plan documents for both benefit and retirement plans.
• Complete other duties as assigne