POSITION FUNCTION:

Under the general direction of the Retail Collections Manager and or supervisor, prepare and monitor repossession assignments, cancellations of backend ancillary products, initiate and follow thru for Internal and External Insurance Claims, oversee and process thru the Repo Log and BK Log, assist with the collection of past due accounts, produce Deficiency and 10 day letters. Handle and resolve all title and DMV issues. Close out repo files, Prepare and forward necessary files to Recovery monthly. Prepare and gather authorizations on billings of repoes, internal billings for the department and reconcile GL’s.
Handle assigned portfolios of loans in bankruptcy in accordance with client, company, investor, state, government agency and Bankruptcy Code Guidelines and maintain Bankruptcy correspondences and matters as assigned.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company’s Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

PRIMARY ACCOUNTABILITIES:

• Mitigate loss and legal risk for CPB by accurately managing the bankruptcy process.
• Obtain knowledge of legal system, terminology and procedures in addition to administrative skills in relation to BK Filings
• Review, interpret and analyze Petitions/Plans to ensure debtor has not adversely affected Central Pacific Banks interest. Promptly determine when attorney action is required, recommend plan objections based on client thresholds.
• Input required BK info into multi client systems and databases.
• Prepare and monitor repossession assignments, cancellation of dealer ancillary products, forced place insurance initiating internal and external insurance claims. Monitor and maintain Repo and BK log
• Assist in loss mitigation and assist in the Departments collection effort. Contact customer for payments and workouts. Probe for delinquency cause, establish a working relationship with customer and develop, negotiate and monitor workouts, document and update multi client systems
• Performs all other job-related duties as required or assigned.

MINIMUM QUALIFICATIONS:

Education:

• High School diploma or GED required.

Experience:

• Specialist I - 2+ years of experience in banking or related field required.
• Specialist II -3+ years of experience in banking or related field required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

Please refer the Job description for details