Specialist II - Control Center (MY) at Cencora

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Effective English Communication, Critical Thinking, Problem Solving, Customer Service, Client Relations, Organization, Time Management, Collaboration, Teamwork, Supply Chain Knowledge, Geography Knowledge, Interpersonal Skills, Attention to Detail, Self-Motivated, Initiative

Industry

Hospitals and Health Care

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Professionally answer emails directed to the Customer Service Department Create new shipment orders for both domestic and international routes. Validate new orders received from the customer portal to ensure the accuracy of information and documentation. Works closely with global customer services teams. Utilize World Courier’s operational tools to search import requirements. Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements). Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc. Provide standard quotes to customers. Planning domestic routings while considering carrier requirements. Routing domestic shipments on next reliable and direct flights out (NFO service). Entering clear and precise notes/instructions of customer expectations into the job file. Manage system visibility reports. Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better. Analyses and email temperature data to clients. Providing continuous support to the client and internal operational teams throughout the duration of the shipment. Monitoring shipment during transport and reacting flexibly to any deviation from the plan. Give proper instructions to Ops to handle the shipment correctly. Communicate with national and international stations and agents. Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones. Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary). Compliance with all appropriate policies, procedures, safety rules, and regulations. Performs related duties as assigned. Level II - Shipment Types Drug/Biological domestic, exports and imports Packaging placement Shipments < 1000 lbs. Human or mouse origin . EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Associate or bachelor’s degree in business, supply chain management or a related field preferred. 2-3 years’ experience in logistics and/or operations management REPORTS DIRECTLY TO: Control Center Department Supervisor or Manager MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS: Soft skills and industry knowledge of best practices to maintain and improve the supply chain stages. Those skills often include: Effective English communication, including writing, speaking, and interpersonal communication. Quick critical thinking and problem-solving abilities Excellent customer service and client relations skills Organization and time management skills. Good collaboration and teamwork abilities Ability to work in a fast-paced environment. Ability to use computers, software, and other technology to manage shipping orders and communicate. Understanding of the supply chain, including common obstacles and effective solutions Strong geography knowledge Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others. Strong organizational skills, and attention to detail Self-motivated and uses own initiative. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier (Malaysia) Sdn Bhd Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com

Responsibilities

The Specialist II - Control Center is responsible for managing customer service emails, creating shipment orders, and advising customers on import regulations. They will also monitor shipments and provide continuous support throughout the transport process.