Specialist II, Customer Service Support at AIA

, , China -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Handling, Risk Identification, Data Analysis, Process Optimization, Communication Skills, Writing Skills, Adaptability, MS Office, PPT Creation, Service Orientation, Problem Solving, Team Collaboration, Bilingual, Consumer Protection, Life Insurance Experience

Industry

Insurance

Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Responsible for providing services to customers relating to areas such service requests, suggestions and complaints Roles and Responsibilities: • Handle customer service work orders across all channels, conduct full-process closed-loop management to ensure compliance with all performance metrics; collaborate with various departments to provide solutions for customers and carry out Customer Rights Protection (CRP) work; • Handle complex cases, identify case risk points, and efficiently resolve customer disputes through diversified approaches; • Perform work order data statistics and analysis, compile reports on hot issues and case studies, and extract improvement points from complaint trends; • Assist supervisors in optimizing customer service processes and complaint management systems, propose rational suggestions and implement them; • Participate in the execution of various departmental projects; • Complete other tasks assigned by supervisors. Minimum Job Requirements: • Bachelor’s degree or above, preferably in Law or Financial Insurance; • More than 3 years of experience in customer complaint handling or consumer protection at financial insurance institutions, candidates with life insurance industry experience are preferred; • Strong service orientation, adaptability, and risk identification capability; • Solid writing skills, strong communication skills and sense of responsibility, able to work under pressure; • Proficient in both Chinese and English, skilled in MS Office applications, and adept at PPT creation. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

The role involves handling customer service work orders, resolving disputes, and collaborating with various departments to ensure customer satisfaction. Additionally, the specialist will analyze data and assist in optimizing service processes.